Delivery and Returns

ORDER PROCESSING

All packages are usually shipped within 48 working hours.

Parfums Hanae Mori reserves the right to refuse or cancel an order if it is deemed fraudulent in accordance with our terms and conditions of sale.

COUNTRY OF DELIVERY

Deliveries can be made in USA, Mexica, Canada, Metropolitan France, Corsica and Monaco. Deliveries can also be made in Europe in the following countries: Germany, Belgium, United Kingdom, Netherlands, Luxembourg, Italy, Spain and Denmark, Austria, Cyprus, Finland, Hungary, Ireland, Poland, Portugal, Czech Republic, Slovakia, Slovenia and Sweden.

For other countries, please contact us beforehand.

DELIVERY TIMES

For USA, the delivery time is less than 7 days by Fedex international Economy and 3 days if you choose the option of a priority shipment.

DELIVERY CHARGES

For USA, Fedex delivery fees are 9.90 € and an extra fee for an Express delivery. Fedex economy delivery fees are free for all orders over 125$ €.

FOLLOW YOUR PARCEL

For Fedex shipments, please connect to the Fedex website and enter your tracking number that was given to you when you confirmed your order.

For Priority shipments, please connect to the website of the selected carrier with the tracking number that was given to you when you confirmed your order.

RETURNS AND REFUNDS

You have a period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty.

Returns are only accepted if the products are in their original condition and complete (including packaging) allowing them to be marketed again in new condition, and accompanied by a copy of the purchase invoice for optimal management.

To organize a return please contact us at serviceclient@parfums-hanaemori.com

A QUESTION ?

Feel free to consult the most frequently asked questions or to contact us directly by sending an email to serviceclient@parfums-hanaemori.com