Shipping policy
ORDER PROCESSING
All packages are usually shipped within 48 working hours.
Parfums Hanae Mori reserves the right to refuse or cancel an order if it is deemed fraudulent in accordance with our terms and conditions of sale.
COUNTRY OF DELIVERY
We offer worldwide shipping.
DELIVERY TIMES
For USA, the delivery time is less than 7 days by Fedex international Economy and 3 days if you choose the option of a priority shipment.
DELIVERY CHARGES
For USA, Canada and Mexico Fedex delivery fees are 9.90 $ with an additional charge for express delivery.
FOLLOW YOUR PARCEL
For Fedex shipments, please connect to the Fedex website and enter your tracking number that was given to you when you confirmed your order.
For Priority shipments, please connect to the website of the selected carrier with the tracking number that was given to you when you confirmed your order.
RETURNS AND REFUND
You have a period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty.
Returns are only accepted if the products are in their original condition and complete (including packaging) allowing them to be marketed again in new condition, and accompanied by a copy of the purchase invoice for optimal management.
To organize a return please contact us at contact@parfums-hanaemori.com
A QUESTION ?
Feel free to consult the most frequently asked questions or to contact us directly by sending an email to contact@parfums-hanaemori.com
